Refunds & Dispute Policy

This policy explains how payments, escrow, refunds and disputes work on Assetzaar (https://assetzaar.com), operated by Georion LLC (“Assetzaar”, “we”, “us”). It applies alongside our Terms of Service. By buying or selling on Assetzaar you agree to it.

What you're buying

• Services (e.g. development, audits, testing) are delivered through an order, with payment held in escrow until the work is accepted.
• Digital products (kits, components, templates, agent skills) are delivered instantly — you get access or a download as soon as payment clears.
• Memberships (Pro / Agency) are recurring subscriptions that unlock access while active.

Service orders & escrow

When you order a service, your payment is charged and held securely in escrow — the seller is not paid yet. The funds are released to the seller only when:

• you accept the delivery, or
• 7 days pass after the seller marks the order delivered and you haven't accepted, raised a revision or opened a dispute (auto-release).

Each order shows its delivery time and how many revisions are included. You can request a revision (within the included count) if the delivery needs changes before you accept.

Automatic buyer protection

If a seller never delivers within their stated delivery time plus a 3-day grace period, the order is automatically refunded to you in full — no action needed. Money only moves to the seller once work is delivered and accepted (or auto-released as above).

Opening a dispute

While an order is in progress, in revision, or delivered (and not yet accepted), either party can open a dispute from the order page if something goes wrong. Opening a dispute freezes the order and the escrowed funds while we review it.

Before opening a dispute, please try to resolve it directly with the other party in the order chat — most issues are solved there.

How we decide a dispute

When a dispute is opened, Assetzaar reviews the order details and the full message history and then makes a binding on-platform decision:

• Release to the seller — when the work delivered substantially matches what was ordered.
• Refund to the buyer — when the work was not delivered, is materially incomplete, or not as described.

We aim to resolve disputes within 5 business days. To reach a fair outcome we may ask either party for evidence — for example the agreed brief, the delivered files, screenshots, links, or relevant messages. Decisions are based on what was promised on the order and what was actually delivered. Current resolutions are full release or full refund (not partial splits).

Digital products & agent skills

Because digital products are delivered instantly and can be downloaded or copied immediately, they are generally non-refundable once accessed. We will still make it right, case by case, if:

• the item is broken, corrupted or materially not as described;
• you were charged more than once for the same item; or
• you never received access due to a technical fault on our side.

Contact us within 14 days of purchase and include your order details and what went wrong.

Memberships (Pro / Agency)

Subscriptions renew until cancelled. You can cancel anytime and keep access until the end of the period you already paid for. We don't provide partial refunds for unused time, except where required by law.

Bank chargebacks

Please contact us before disputing a charge with your bank or card issuer — we can almost always resolve it faster. If you file a bank chargeback, the related order is frozen and, if the seller had already been paid, that payout is reversed. The outcome of a bank chargeback is decided by your bank or the card network, not by Assetzaar, and a decision there can override our on-platform resolution. Abusive or fraudulent chargebacks may result in account suspension.

Delivery files are time-limited

Files exchanged on an order (deliverables and chat attachments) are kept for 30 days after the order closes, then removed to protect storage and privacy. Please download anything you need within that window.

How to request a refund or raise an issue

For a service order, use the dispute button on the order page. For a digital product or a billing question, email us at support@assetzaar.com with your account email, the order or product, and a short description of the problem. We typically reply within 1–2 business days.